Got questions? Hit us up!
Contact
1800 979 700
hello@eyefoodfactory.com.au
Brisbane Art Shop (new!)
90 James Street
New Farm, QLD 4005
Opening hours
Monday: CLOSED (appointments only)
Tuesday-Friday: 10:30 - 6:00
Saturday: 9:00 - 5:30
Sunday: 9:00 - 2:00
Did you know?
We offer click & collect, free local delivery, and complimentary shipping Australia wide on all sizes* with the code SHIP76.
*Excluding King Sizes & Original Artworks.
SHOP ONLINE WITH COMPLETE PEACE OF MIND
Your order is protected from the moment it leaves us until it reaches your door. We’ve partnered with Parcel Protect, supported by Australia’s leading transport and logistics specialists, to keep your purchase safe in transit.
Every order is covered for accidental damage, loss, or theft across all delivery methods—road, rail, boat, or air. If something unexpected happens, your artwork is protected for its full replacement value, including shipping costs.
Need to make a claim?
Simply visit our Contact Us page and select Damaged, Lost or Stolen During Delivery. Have your order number and the email used for your purchase ready.
Who can make a claim?
Only the original purchaser can submit a claim. If a refund is applicable, it will be issued to the same purchaser.
What to provide:
- Order number
- Email used for purchase
- Photos of the item and packaging (including shipping labels)
- For lost or stolen items: tracking details, police report (if applicable), or any supporting information
How it’s resolved:
Once your claim is approved, we’ll either:
- Send a replacement (if available), or
- Provide a full refund if the item is out of stock.
We aim to process all claims quickly and will keep you updated every step of the way. Your peace of mind is our priority.